Maintenance request-:--
[TRANSCRIPT: maintenance request call]
SENTINEL SERVICE CENTER
AI Voice & Video Agents that answer, take action and solve problems like your best employee.
Sentinel answers, places and routes every conversation with customers, providers and your own team, and turns each one into reviewed work.
75.1% of calls resolved without a person SOC 2 Type 2 Live as soon as tomorrow
OPERATIONS FEEDLive
Commercial portfolio · 14 sites
InboundTenant call · Suite 1400 running warm
Setpoint adjustedOutboundProvider called · lobby badge reader
Accepted, on site by 10InternalTeams · elevator 3, three reports
Merged, manager approved3 requests · 0 calls to the team
Trusted by operations teams at
SENTINEL SERVICE CENTER
Every conversation in.
Reviewed work out.
Sentinel Service Center sits across every channel your operation uses, inbound, outbound and internal, and hands each conversation to the workflow that acts on it. Property Operations is the first workflow live. The next ones are in the Lab.
01Channels, in and out
External
- Voice Agent
- Video + voice
- SMS
- Live chat
- Web
Internal
- Slack
- Microsoft Teams
- Google Chat
02Sentinel Service Center
The communication layer over every workflow.
- HearEvery conversation on every channel, inbound, outbound and internal.
- ActAnswers, books, dispatches and follows up under your protocols.
- ReviewEach conversation becomes a transcript, a summary and an outcome your team can check.
- ImprovePatterns across conversations show what is costing you, and what to change.
03Workflows
- LiveProperty OperationsRepairs and maintenance from the first report to a paid invoice.
- In the LabField diagnosis by videoAn expert on every job: a Video Agent that walks technicians to the fix.
- In the LabCompliance and inspectionsTags read and logged in one view, with a clean record for every unit.
- NextYour workflowBring us a real field problem and we build the Video Agent with you.
75.1%average call resolution without human intervention
- Routine questions, bookings and status checks handled under your policies
- Emergencies and judgment calls routed to a person with a summary
- A transcript, a summary and an outcome for every conversation
SERVICE CENTER · HEAR IT YOURSELF
Not how many calls.
What they are saying.
- Captured the address and the problem
- Asked questions to assess the issue
- Submitted the request with the details attached
Try this Voice Agent live: Maintenance request demo, (843) 429-8973
VIDEO AGENT · A REAL CALL
It sees the problem.
Then it fixes it.
A recorded call from an office whose AC wouldn’t cool. The Video Agent reads the thermostat through the tenant’s phone and works through it with them until the system is running again, with no truck roll.
WHO WE SERVE · VOICE AGENT
Every business that
runs on the phone.
Property operations is where Sentinel started. The Voice Agent answers for teams far beyond it, under each one’s own name and protocols.
Food and restaurants
Orders, upsells and reservations taken on the first ring, at the busiest hour.
Hear an order callLogistics
Driver, dock and customer calls answered at any hour. One company replaced its outsourced call center.
Read the storyService & customer experience
Every customer answered on every channel, across field service, technical support and customer care.
See service & customer experienceHealthcare
Appointments booked, rescheduled and confirmed by text, so the front desk looks after the room.
Hear a booking callHealth and beauty
LaserAway took missed calls from 40% to zero across 230 locations.
Read the storyFinancial services
A community lender went from 56% of calls answered to every call.
Read the storyWHAT THE CALLS REVEALED
Proof from the teams
running it.
Three operations that found out what their phones were costing them.
LASERAWAY · AESTHETICS
Service Center · VoiceA 3-day booking window was costing them patients.
- interactions analyzed
- 38,000+
- missed calls
- 40% → 0%
- locations live
- 230
LOGISTICS COMPANY
Service Center · Customer careEliminated its outsourced call center entirely.
- BPO positions eliminated
- 5
- to break-even
- 9 months
- added headcount
- 0
COMMUNITY LENDER (CDFI)
Service Center · VoiceOnly 56% of calls were being answered.
- answer rate
- 56% → 100%
- callback delays eliminated
- 48-hour
THE ECONOMICS
Automation that
pays its way.
What the work costs you today, next to what it costs with Sentinel. In a walkthrough we run the numbers with your own volumes.
| The work | What it costs you today | With Sentinel |
|---|---|---|
| Processing a work order | Today$181in admin per work order: $25 intake, $75 provider onboarding, $56 approvals, $25 invoicing | With Sentinel20–40%lower total repair cost from day one across a portfolio, with no new software for your team |
| Coordinating a $350 repair | Today~$52of coordinator time: about 45 minutes at $70 an hour | With Sentinel$17.50Sentinel fee. Your coordinator gives one approval. |
| Answering the phone | Today~$3,000a month to hire someone to handle the calls | With Sentinel~50¢per 3-minute call, answered at any hour |
Providers are paid in 48 hours, so they prioritize your jobs.
YOUR NUMBERS
Get the numbers
for your portfolio.
Tell us your industry and your volumes. We come back with what your calls and repairs cost today, what they would cost with Sentinel, and a walkthrough link if you want one.
INVISIBLE CHAOS. PROVABLE CONTROL.
Hear what your
operation is
telling you
- Talk to our sales Voice Agent(980) 998-0019