Store managers become facility managers
The people running the floor spend their shift on hold with service providers.
MULTI-SITE RETAIL & RESTAURANTS
Keep every location open and every kitchen running.
Store and restaurant teams report problems by video, voice, text or chat. Sentinel diagnoses the issue, walks your team through quick fixes on video, dispatches the right service provider within your spending limits and keeps your district managers informed.
OPERATIONS FEEDExample
Restaurant group · 38 locations
InboundVideo call · walk-in cooler warming
Emergency, manager approvedOutboundRefrigeration service provider called
Accepted, on site by 11InternalTeams · district manager
Summary and video posted1 emergency · 0 calls to the district manager
IN SHORT
What is an AI facilities coordinator for retail and restaurants?
An AI facilities coordinator takes repair and maintenance requests from every store or restaurant, diagnoses them on video, flags what is urgent under your protocols and dispatches the right service provider within the spending limits you set. Each job closes with proof of work and a matched invoice. Sentinel does this across every location, at any hour.
YOUR CONTACT
Cadi
Multi-site retail & restaurants
WHAT GETS IN THE WAY
Where the time
and money go.
Every location is its own building, and no one has time to manage repairs for all of them.
After close, nobody answers
A failed cooler or a door that won’t lock waits until morning, with the stock and the store at risk.
Every location buys repairs differently
Different service providers, different prices and invoices nobody can compare.
HOW SENTINEL HANDLES IT
From the first report
to a closed record.
Voice and Video Agents on every channel, working under your protocols.
Report
Teams scan the code on tagged equipment, call, text or show the problem on video. About 10 to 12% of requests are solved on video with no visit.
Prioritize
Anything that closes a location or puts inventory or food at risk is flagged as an emergency under your protocols. Your on-call manager approves the call-out, or auto dispatch sends the on-call service provider where you’ve switched it on.
Dispatch
Your service providers by location and trade get the video, the diagnosis and the not-to-exceed limit.
Close
Photos of the finished work, the invoice matched to the estimate and spend by location for your finance team.
THE SAME MOMENT, TWICE
With and without Sentinel.
An illustrative example. Times show the order of events.
10:05 p.m. Restaurant · closing time
A front door that won’t lock at close.
Without SentinelVoicemail
The closing manager calls the district manager and the locksmith. Both go to voicemail.
Result: Someone stays in the restaurant until midnight, or it’s left unlocked.
With SentinelAnswered on video
- Sees the lock cylinder turning freely on video
- Dispatches the on-call locksmith within the limit
- Posts a summary to the district manager in Teams
Result: The door is secured before the team goes home.
SENTINEL SERVICE CENTER
Every channel your
people already use.
Inbound, outbound and internal. Channels are set per client, site or request type, so video stays off wherever recording isn’t allowed.
EXTERNAL · IN AND OUT
- Voice AgentAnswers on the first ring and places calls, 24/7, in English and Spanish.
- Video + voiceSees the problem and talks people through the fix.
- SMSConfirmations, reminders and two-way updates.
- EmailReads, replies and files requests as structured records.
- WhatsAppThe same answers for people who prefer to message.
- Live chatOn your site and portal, with the same answers as the phone.
- WebLinks and QR codes that open a request in the browser. No app.
- Every channel works both ways: Sentinel answers what comes in and reaches out with confirmations, reminders and follow-ups.
INTERNAL · YOUR TEAM
- SlackSummaries, approvals and status answers where your team already works.
- Microsoft TeamsThe same summaries and approvals, in your Teams channels.
- Google ChatThe same, for teams on Google Workspace.
- Your team asks Sentinel what happened on any request and approves the decisions that need them, without opening another app.
QUESTIONS
What retail and restaurant teams ask.
Ask Sentinel your own question, or talk to Cadi, who works with retail and restaurant teams every day.
Protect the food first, following your food safety plan: keep the door closed, move product that is warming and log the temperature. Then get a refrigeration service provider on site. Sentinel sees the problem on video, flags it as an emergency and sends the video to your on-call manager. Once they approve, it dispatches your on-call service provider within your limit and posts a summary to your district manager.
Yes. They call, text, start a chat or scan the code on the back-office wall. Codes on the equipment itself work once your assets are tagged during setup. Video works in the phone’s browser.
No. Sentinel works alongside the systems you already have, including your CMMS (maintenance management system). It can start by sending requests as formatted emails your system accepts, and integrate directly once you are ready.
Sentinel works it out before dispatching, from the lease type (net, NNN, gross, modified gross or other) and the property type. Repairs that are the landlord’s go to the landlord’s team with the video and the details. Repairs that are yours go to your service providers.
When the failed equipment is under a manufacturer or installer warranty, Sentinel sends the repair to the warranty provider instead of a paid service provider, with the video and the diagnosis attached.
Yes. Set a not-to-exceed limit per service type, and switch on auto dispatch where you want work to go ahead without approval.
Yes. Sentinel dispatches your service providers by location and trade, and fills gaps from its own network when you want it to.
Every job lands on one monthly invoice with your PO number, broken down by location, service type and service provider, with the photos and the estimate behind each charge.
YOUR NUMBERS
Get the numbers for every location.
Tell us your locations and repair volume. We’ll show you what repairs and coordination cost today, what Sentinel could save, and send a walkthrough link.
ALSO SERVING
Commercial real estate & facility managementEvery request across every site handled, with no one on site.→
Residential & multifamilyResidents get an answer at 11 p.m., and your team gets the morning back.→
Service & customer experienceEvery call booked and every job scoped before the truck leaves.→
Homebuilder warranty serviceWarranty requests handled across every community, under your brand.→
SENTINEL FOR RETAIL & RESTAURANTS