The person routing the request never sees the problem
Jobs go out with no context, so providers arrive unprepared and quote high.
COMMERCIAL REAL ESTATE & FACILITY MANAGEMENT
Run every site like your best facility manager is on it.
Tenants report problems by video, voice, text or email. Sentinel works out what is wrong, who is responsible and who should fix it, then follows the job to a paid invoice.
OPERATIONS FEEDExample
Commercial portfolio · 14 sites
InboundTenant call · Suite 1400 running warm
Setpoint adjustedOutboundProvider called · lobby badge reader
Accepted, on site by 10InternalTeams · elevator 3, three reports
Merged, manager approved3 requests · 0 calls to the team
IN SHORT
What is a virtual facility manager?
A virtual facility manager is an AI Voice and Video Agent that takes every service request for a property, diagnoses it, works out who is responsible for the repair from the lease type (net, NNN, gross, modified gross or other) and the property type (industrial, retail, office), dispatches the right provider within your spending limits and closes the job with proof and payment. Sentinel does this for portfolios with no one on site.
YOUR CONTACT
Gregg
Chief Growth Officer · Commercial real estate & facility management
After more than 30 years running facilities and real estate services businesses at CBRE and Colliers, Gregg knows where FM delivery slows down and what it costs. He has led businesses that used AI-enabled automation to cut operating costs by 40%. At Sentinel, he helps property teams use AI voice and video agents to make maintenance faster, cheaper and more accountable.
WHAT GETS IN THE WAY
Where the time
and money go.
Costs are rising. Budgets aren’t. Run every site the same way, without visiting every site yourself.
After hours means voicemail
An alarm at 10 p.m. waits for the morning while the damage grows.
HOW SENTINEL HANDLES IT
From the first report
to a closed record.
Voice and Video Agents on every channel, working under your protocols.
Ask
Tenants scan a code, call, text or email. Video triage resolves about 10 to 12% of requests without a site visit.
Check
Duplicate reports are flagged for one-step merging, and responsibility is worked out from the lease type and property type before anyone is dispatched.
Fix
Your providers or ours get the video, the diagnosis and the required part.
Close
Proof of work, invoice matched to the estimate, provider paid within 48 hours of the work being confirmed.
SEE IT ON VIDEO
Fixed on the call, with no truck roll.
A recorded call from an office whose AC wouldn’t cool. The Video Agent sees the thermostat through the tenant’s phone and works through it with them until the system is running again.
THE SAME MOMENT, TWICE
With and without Sentinel.
An illustrative example. Times show the order of events.
9:47 p.m. Retail suite · walk-in cooler
A cooler alarm on a Saturday night.
Without SentinelVoicemail
The store manager calls the property office and gets the weekend message.
Result: Monday morning, the inventory is gone and the tenant blames the landlord.
With SentinelAnswered on video
- Sees the condenser fan stopped on video
- Works out from the lease type (NNN) that the cooler is the tenant’s
- Pages the on-call manager, who approves the call-out
Result: The cooler is back to temperature before midnight.
SENTINEL SERVICE CENTER
Every channel your
people already use.
Inbound, outbound and internal. Channels are set per client, site or request type, so video stays off wherever recording isn’t allowed.
EXTERNAL · IN AND OUT
- Voice AgentAnswers on the first ring and places calls, 24/7, in English and Spanish.
- Video + voiceSees the problem and talks people through the fix.
- SMSConfirmations, reminders and two-way updates.
- EmailReads, replies and files requests as structured records.
- WhatsAppThe same answers for people who prefer to message.
- Live chatOn your site and portal, with the same answers as the phone.
- WebLinks and QR codes that open a request in the browser. No app.
- Every channel works both ways: Sentinel answers what comes in and reaches out with confirmations, reminders and follow-ups.
INTERNAL · YOUR TEAM
- SlackSummaries, approvals and status answers where your team already works.
- Microsoft TeamsThe same summaries and approvals, in your Teams channels.
- Google ChatThe same, for teams on Google Workspace.
- Your team asks Sentinel what happened on any request and approves the decisions that need them, without opening another app.
QUESTIONS
What commercial real estate teams ask.
Ask Sentinel your own question, or talk to Gregg, who works with commercial real estate teams every day.
Under most triple-net leases the tenant pays for routine HVAC maintenance and repairs, while the landlord often keeps responsibility for replacing major systems, the roof and the structure. It depends on the lease type and the property, so Sentinel works out who is responsible from the lease type (net, NNN, gross, modified gross or other) and the property type (industrial, retail, office) before it dispatches anyone.
Sentinel answers on the first ring at any hour, confirms whether it is an emergency, walks the caller through safety steps such as closing a shut-off valve, and pages your on-call contact with a summary. Requests that can wait are scheduled for the morning.
About $181 in admin per work order: $25 to process the request, $75 to onboard the provider, $56 in approvals and reviews and $25 to process the invoice. With the average repair under $500, that is over 30% of the repair cost. For owners with multiple properties, Sentinel typically cuts total repair costs by 20 to 40% from day one.
No. Sentinel can start tomorrow by sending requests to your team as formatted emails your system accepts, and integrate directly once you are ready.
Yes. Sentinel dispatches your providers by location and trade, and fills gaps from its own network when you want it to.
YOUR NUMBERS
Get the numbers
for your portfolio.
Tell us your industry and your volumes. We come back with what your calls and repairs cost today, what they would cost with Sentinel, and a walkthrough link if you want one.
FROM THE JOURNAL
Read more on this.
From service request to paid invoice: the last unmapped workflow in commercial buildings
From service request to paid invoice, most buildings run on broken handoffs. How Sentinel maps the one workflow every other tool leaves disconnected.
Read the article
Who Sentinel is for
Sentinel is built for the whole maintenance chain, from property and facility managers to owners, occupants and the service providers who do the work. What changes for each.
Read the article
The highest cost in commercial building operations isn’t on any invoice
Every handoff between systems costs time, money and accuracy. Connecting request to invoice removes the busywork without adding another dashboard.
Read the article
ALSO SERVING
Residential & multifamilyResidents get an answer at 11 p.m., and your team gets the morning back.→
Service & customer experienceEvery call booked and every job scoped before the truck leaves.→
Homebuilder warranty serviceWarranty requests handled across every community, under your brand.→
Multi-site retail & restaurantsEvery store and kitchen kept running, without a facilities team at each one.→
SENTINEL FOR COMMERCIAL REAL ESTATE