Warranty calls pile up after closing
Every new community adds warranty calls, and your customer care team grows with them.
HOMEBUILDER WARRANTY SERVICE
Warranty requests answered, verified and scheduled in every community.
Homeowners report warranty items by voice, video, text or email. Sentinel checks coverage, collects photos, assigns the right trade partner and keeps the homeowner updated.
OPERATIONS FEEDExample
Homebuilder · 9 communities
InboundVideo call · Lot 42 front door won’t latch
Strike plate gap seen, warranty item loggedOutboundTrim carpenter called
Visit booked ThursdayInternalGoogle Chat · warranty team
Open items by communityEvery homeowner answered
IN SHORT
What is an AI warranty Voice Agent?
An AI warranty Voice Agent answers homeowner warranty requests, checks them against the home’s warranty terms, collects photos and details, assigns the right trade partner and schedules the visit. Sentinel does this across every community under your brand.
YOUR CONTACT
Cadi
Homebuilder warranty service
WHAT GETS IN THE WAY
Where the time
and money go.
Requests arrive without details
Trade partners show up to a different problem than the one reported, and the second trip costs you.
Slow warranty answers become public reviews
A week without a reply after closing becomes the review your next buyer reads.
HOW SENTINEL HANDLES IT
From the first report
to a closed record.
Voice and Video Agents on every channel, working under your protocols.
Answer
Homeowners call, text, email or show the issue on video, at any hour.
Check
The request is matched to the home, its closing date and warranty terms.
Assign
Sentinel sends the right trade partner the photos and details, then books the visit.
Follow up
Homeowners are updated until the item is closed, with every step on record.
THE SAME MOMENT, TWICE
With and without Sentinel.
An illustrative example. Times show the order of events.
7:15 p.m. New home · closed last month
A front door that won’t latch.
Without SentinelVoicemail
The homeowner calls the warranty line and gets voicemail. The warranty manager is working through a backlog of open items and calls back days later.
Result: The next post on the community page is a complaint.
With SentinelAnswered on the first ring
- Confirms the home is under warranty
- Collects a video of the door
- Books the trim carpenter for Thursday
Result: The homeowner knows exactly when it will be fixed.
SENTINEL SERVICE CENTER
Every channel your
people already use.
Inbound, outbound and internal. Channels are set per client, site or request type, so video stays off wherever recording isn’t allowed.
EXTERNAL · IN AND OUT
- Voice AgentAnswers on the first ring and places calls, 24/7, in English and Spanish.
- Video + voiceSees the problem and talks people through the fix.
- SMSConfirmations, reminders and two-way updates.
- EmailReads, replies and files requests as structured records.
- WhatsAppThe same answers for people who prefer to message.
- Live chatOn your site and portal, with the same answers as the phone.
- WebLinks and QR codes that open a request in the browser. No app.
- Every channel works both ways: Sentinel answers what comes in and reaches out with confirmations, reminders and follow-ups.
INTERNAL · YOUR TEAM
- SlackSummaries, approvals and status answers where your team already works.
- Microsoft TeamsThe same summaries and approvals, in your Teams channels.
- Google ChatThe same, for teams on Google Workspace.
- Your team asks Sentinel what happened on any request and approves the decisions that need them, without opening another app.
QUESTIONS
What homebuilder teams ask.
Ask Sentinel your own question, or talk to Cadi, who works with homebuilder teams every day.
Use one intake for every community that captures the address, lot, photos and description, checks coverage and routes to the right trade partner. Sentinel does this on every channel and gives your team one view of open items by community.
Warranty intake, appointment scheduling, 11-month walkthrough scheduling, status updates and common homeowner questions such as care instructions or who to call for utilities. Anything outside your policies goes to a person with a summary.
Voice is fastest for scheduling and status checks. Video is better for anything physical, such as cracks, leaks or alignment issues, because the trade partner sees the problem before the visit. Sentinel offers both and you choose per request type.
Yes. It is private-labeled as your technology, with your name, voice and policies.
Your communities and homes with closing dates, your warranty terms, your trade partners by community and trade.
YOUR NUMBERS
Get the numbers for your warranty program.
Tell us your communities and annual closings. We’ll show you what warranty calls and repeat trade visits cost today, what Sentinel could save, and send a walkthrough link.
FROM THE JOURNAL
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ALSO SERVING
Commercial real estate & facility managementEvery request across every site handled, with no one on site.→
Residential & multifamilyResidents get an answer at 11 p.m., and your team gets the morning back.→
Service & customer experienceEvery call booked and every job scoped before the truck leaves.→
Multi-site retail & restaurantsEvery store and kitchen kept running, without a facilities team at each one.→
SENTINEL FOR HOMEBUILDERS