We’re on a mission to simplify the running of commercial buildings, residential and multifamily communities, and field service operations. Delivering communication and workflow excellence through our people and our technology to create measurable, highly accountable operations.
Running a building, a community or a field operation is more complex than it should be. Disconnected systems, information spread everywhere, and small delays quickly become bigger problems.
01
Outcomes first
Better decisions, faster responses, lower costs and better service. Everything we build starts with the outcome our customers are trying to achieve.
02
Remove friction, don’t add it
We solve the operational problems that slow teams down and create unnecessary work, not the latest AI trend.
03
Measurable or it’s not for us
If something doesn’t make work simpler, improve accountability or deliver measurable value, we don’t build it.
WHAT WE’VE BUILT
One communication layer. Workflows on top.
Start with the conversations your team handles all day. Add Property Operations when you need to manage repairs, and bring the next workflow to the Lab.
Voice AgentAnswers on the first ring and places calls, 24/7, in English and Spanish.
Video + voiceSees the problem and talks people through the fix.
SMSConfirmations, reminders and two-way updates.
EmailReads, replies and files requests as structured records.
WhatsAppThe same answers for people who prefer to message.
Live chatOn your site and portal, with the same answers as the phone.
WebLinks and QR codes that open a request in the browser. No app.
Every channel works both ways: Sentinel answers what comes in and reaches out with confirmations, reminders and follow-ups.
INTERNAL · YOUR TEAM
SlackSummaries, approvals and status answers where your team already works.
Microsoft TeamsThe same summaries and approvals, in your Teams channels.
Google ChatThe same, for teams on Google Workspace.
Your team asks Sentinel what happened on any request and approves the decisions that need them, without opening another app.
LEADERSHIP
Built by people who ran the operations we automate.
Decades of outsourced property services, enterprise sales and enterprise-scale security.
CEO
Todd Richardson
Todd built CBRE’s facility services subsidiary from inception into a multi-billion-dollar enterprise business, establishing one of the largest outsourced property services operations in the country. He brings two decades of platform-building and enterprise sales experience to Sentinel, with marquee clients including CBRE and UPS.
CTO
Patrick Lewis
Patrick previously led data security at Bank of America, architecting and operationalizing security infrastructure at one of the world’s largest and most complex financial institutions. He brings that enterprise-scale engineering discipline to Sentinel as the technical force behind the platform.
CHIEF GROWTH OFFICER
Gregg Shutan
Gregg spent over 20 years at CBRE, rising to President of Integrated Accounts & Portfolio Services, where he oversaw 1,400 employees and 65 Fortune 500 and Global 1000 client relationships. He then served as President of East Region Brokerage at Colliers, winning and scaling billion-dollar outsourced real estate and facilities contracts.
CUSTOMER SUCCESS
With you once you’re live.
Customer Success works with every customer from launch onward.
T
Tammy Kaufhold
Customer Success
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Nicole Prokop
Customer Success
TALK TO YOUR INDUSTRY’S LEAD
A specialist for every segment.
Each of our sales leads works with one kind of operation every day.