SOC 2 Type 2
COMPLIANT
Independent audit of our security controls, monitored continuously.
TRUST AND CONTROL
Under your brand.
On your protocols.
On the record.
Sentinel runs as your technology, under policies you set, with every call, decision and dollar recorded. Independently audited, and built by a team that ran enterprise security and billion-dollar property operations.
THE SHORT VERSION
Four things security
reviewers ask first.
Channels set per site
YOUR POLICY
Turn each channel on or off by client, site or request type. Video stays off where recording isn’t allowed.
You own all data
YOUR RECORD
Every call, request and invoice belongs to you, with full transparency into account performance.
People handle the exceptions
ESCALATION
Emergencies page your on-call staff with a summary, not a voicemail. Spend over your limit waits for approval.
SOC 2 Type 2 audited. Controls monitored continuously through Vanta.
WHAT STAYS YOURS
Six controls you keep.
The Voice and Video Agents act only inside the lines you draw, and every line is yours to move.
Your brand
Private-labeled as your technology. Callers hear your name, your greeting and your policies, and the app carries your logo and colors.
Your protocols
Emergency definitions, escalation contacts, business hours and days off, a not-to-exceed limit per service type, numbers you block and what the Voice Agent may never promise.
Your approvals
Work under the not-to-exceed limit goes ahead. Over it, the provider sends an estimate with photos for the person you name to approve or reject. Switch on auto dispatch per property, or approve every request yourself.
Your providers
Your service providers by location and trade. Ours fill gaps only when you want them to.
Your channels
Each channel on or off per client, site or request type, so recording never happens where it isn’t allowed.
Your record
A transcript, a summary and the outcome of every conversation, and a full record of every request: emails sent and opened, texts, call recordings and before and after photos. Exportable at any time.
DOCUMENTS AND POLICIES
What we can share, and how.
- SOC 2 Type 2 report
- Shared with prospective customers on request as part of a security review.
- Call recording and consent
- Recording is set per client, site and request type, and switched off wherever it isn’t allowed.
- Personal data handling
- Call, request and invoice data belongs to the customer and is used only to run their operation. Ask us for the data handling policy.
SECURITY REVIEW
Working through a vendor review?
Send us the questionnaire and we return it with the report access you need. Most come back within a few business days.
QUESTIONS
What security and legal teams ask.
Ask Sentinel directly, or book a walkthrough with your security lead on the call.
Yes. Sentinel holds a SOC 2 Type 2 report, which covers the design and operating effectiveness of our security controls over time. Ask us for report access.
You do. Every call, request and invoice belongs to your business and can be exported at any time.
Yes. Channels are set per client, site or request type, so video stays off wherever recording isn’t allowed.
The Voice Agent discloses recording on every call. The exact disclosure and consent approach are set with you during setup. [CONFIRM]
The Voice Agent confirms it is an emergency, gives safety steps, and pages your on-call contact with a summary and the caller’s details. It never leaves an emergency in a queue.
Providers check in on site with their location confirmed and take before and after photos. Payment is held until your team confirms the work, and you have 24 hours to raise a problem.
Only within the not-to-exceed limit you set for each type of service. Anything over it needs an approved estimate, the final charge is capped at the approved amount, and every approval is on the record.
FROM THE JOURNAL
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INVISIBLE CHAOS. PROVABLE CONTROL.