SOLUTIONS
The work Sentinel takes off your team’s plate.
Start with one job, such as after-hours calls or service request intake, and add the rest when you’re ready. Each one runs on the Service Center, under your policies, on every channel.
SOLUTIONS
Inbound calls
Service request intake and triage
Every request taken in conversation, its urgency set at first contact and a work order opened.
After-hours answering
Every call answered at night and on weekends, emergencies paged.
Move-in and move-out coordination
Move dates, keys, inspections and utilities arranged with residents and tenants.
SOLUTIONS
Outbound calls
Service provider coordination
Calls the assigned service provider to confirm scope, timing and site access.
Client and tenant follow-up
Calls back for the details a request is missing, then updates the work order.
Invoice status and follow-up
Confirms invoice receipt and status with service providers and flags discrepancies.
Warranty and claims follow-up
Tracks equipment warranty claims with manufacturers until they are resolved.
Preventive maintenance scheduling
Books recurring PM visits by service interval and flags anything overdue.
Post-service satisfaction surveys
Asks how the visit went, so every closed job carries a satisfaction score.
Renewal and compliance reminders
Reminds the right people before contracts, licenses and inspections lapse.
SOLUTIONS
Workflow and escalation
Dispatch coordination
Routes each request to the right service provider under your protocols and writes the work order.
Service provider onboarding and compliance
Collects insurance, licenses and terms before a service provider takes a job.
Access and key coordination
Arranges entry, keys and site access between occupants and service providers.
Emergency escalation
Spots a true emergency on any call and pages your on-call team at once.
SOLUTIONS
Data and approvals
Lease obligation tracking
Landlord or tenant responsibility, from the lease type and property type.
Not-to-exceed approval routing
Work inside your limit goes ahead; estimates over it go to the person you name.
Contract renewal and RFP support
Spend and performance by service provider, ready for renewals and RFPs.
SENTINEL LAB
Custom solutions
Bring us a field problem nobody has solved. We build the Video Agent with you and prove it in a pilot.
SENTINEL SOLUTIONS